Welcome to Nadine Lane Counselling

Our mental health is as important as our physical health

I am an Accredited and registered BACP (British Association for Counselling and Psychotherapy) counsellor and psychotherapist and I welcome you to my private and confidential counselling service. I understand how hard it can be to find the right counsellor and what an important step it is for you to take.

Our mental health changes. Some days we feel low, some days very low, some a little or a lot better. We could feel miserable, sad, angry, anxious, overwhelmed, confused, uncertain and more. We could feel ok or not ok. It can be helpful to talk this through.

As a counsellor and psychotherapist with many years of life experience behind me, I can offer a warm, caring, supportive and professional therapeutic relationship for you to talk freely without being judged. We can work together to help you explore and make sense of your thoughts and help you move forward.

I have experience working with adults and young people presenting a range of issues. Amongst others, these could be stress, anxiety, depression, low self esteem, physical, emotional or sexual abuse, issues with relationships, issues at work, health related issues, loss, grief, personal development and generally low mental wellbeing.

Sometimes life is difficult and having the support of someone, other than family or friends to listen and accept us for who we are, can help. Sometimes our problems are so overwhelming we lose sight of what we need to get back on track and sometimes we just can’t understand why we feel the way we do.

Counselling offers the opportunity to explore, understand and make sense of thoughts and feelings that are troubling us.

Wherever you are, if you are looking for counselling or therapy support do give me a call, or email me, so I can give you more information and we can discuss what you need.

About Counselling

Clients come to counselling because they no longer want to feel the way they have been feeling - they want to make a change. It might be that you are facing a difficult time in your life, feeling overwhelmed by emotions so that you can't see a way forward or that you have recognised a pattern in your behaviour that you would like to change.

I believe that every one of us has the resources and abilities within ourselves to reach our full potential and by discovering and understanding our own strengths, our issues and our options can become a lot clearer to us and we have a better chance of moving forward.

How can counselling help me?

Counselling can provide a safe place in which to talk in confidence about your concerns, worries and events in your life. It can be helpful to focus on the areas of difficulty with someone who will not judge or criticise you but will hear and support you throughout.

How long is a counselling session?

Each counselling session lasts 50 minutes. Even if a session starts late, it would still need to end after 50 minutes.

How often are the sessions?

Sessions are usually weekly, but this can vary and we will discuss this at the first introductory session.

How many sessions will I need?

This can vary. You are in control of how many sessions you feel you need. I would suggest we think of 6 sessions initially, but for some people a few sessions may be all they need, while others may require longer therapy.

What about confidentiality?

Confidentiality is very important in the counselling relationship. Everything we discuss will be held in the strictest confidence unless there is reason for concern for either yourself or others. I work within the Ethical Framework of the British Association for Counselling and Psychotherapy, I adhere to the Data Protection Act principles and I hold an Enhanced DBS certificate.

What issues can counselling help with?

People come to me for help a wide range of issues. Here are a few of the more common difficulties that can be supported through counselling:


Relationship issues

low self-esteem


low mood

work related issues and redundancy

health related issues

emotional abuse

sexual abuse


Online Counselling

I am qualified in Online counselling through ACTO Association for Counselling and Therapy Online. This type of service can either be by standard mobile or landline telephone or by video such as Zoom or Google Meet. It is also known as e-counselling or e-therapy and uses instant messenger/chat (Skype or even WhatsApp) or email - all of these using Internet for connection.

Who is online counselling suitable for?

Online counselling is suitable for many people particularly those who:

  • Think they might have difficulty speaking about their problem face to face.
  • Think they might have difficulty attending face to face counselling around work or home commitments.
  • Have a disability or illness that prevents them from attending in person.
  • Work away from home or travel
Who is online counselling not suitable for?

Online counselling would not be suitable if you know that there is serious risk of severely harming yourself or others, feel actively suicidal or have a history of severe mental health condition. In this case I would advise you to contact either your local Doctor or Health Professional, the Samaritans 08457 90 90 90 or a local crisis centre in your area.

How does online counselling work?

We can start with telephone and change to video (or vice versa) if you prefer.

  • Instant messenger (e.g. Skype).

Instant messenger means that our conversation with each other is written on computer, tablet or phone and what we write can instantly be seen by the other person. Our instant messaging session will be for 50 minutes each week using Skype or WhatsApp chat method. We will agree a day and time for the session which we will keep as your appointment each week.

  • Email

Email means that when you send an email to me I will respond to you. We will agree a time each week when I send you my response. In order that I can respond to your email at that time, I will need to receive your email at least 48 hours before our planned response time.

If you would like to proceed, please contact me and I will send you more information and a form for you to fill in to give me some details about you. These initial exchanges will not be charged for.

What about confidentiality?

I use a secure email account which has secure encrypted software, so that our emails remain entirely confidential. If you are not working from your own personal computer, tablet or phone or if other people have access to these devices, then confidentiality may be affected. It may be advisable for you to also use secure software and, if you decide to continue, we can discuss this further.

What if there are technical problems during online counselling?

I will contact you on an agreed telephone number should there be any technical problems and we will decide on the next course of action

How do I pay?

Payment for online counselling can be made online through bank transfer details which I will give you at the time. I ask for payment on the previous day or on the day of the counselling session. I require 24 hours notice of cancellation otherwise I will have to charge for the session. The fee is £50 per 50 minute session.

woman receiving online counselling

Qualifications, Training & Experience

I believe in a Person Centred approach to mental health and I work with each individual to understand how they view their world. From there we take it step by step toward making the changes to a healthier and more positive outlook on life.

Qualifications and training:

  • FdA Foundation Degree in Humanistic Counselling with reference to the following areas: Person Centered , Integrative and Gestalt Therapy, Existential Philosophy
  • Adult & Youth Mental Health First Aid Accredited Instructor (MHFA)
  • Certificate Solution Focus Brief Therapy
  • Certificate Cognitive Behavioural Therapy (CBT)
  • ACTO certificate in Online Counselling
  • Motivational Interviewing Skills Certificate
  • Certificate in Mindfulness
  • NCFE Level 1 Certificate Counselling Skills
  • NCFE Level 2 Certificate Counselling Skills
  • NCFE Level 3 Certificate Counselling Skills & Theory

I have attended workshops and training in the following:

  • Behaviour change
  • Working with obesity
  • Working with addictions
  • Workplace health
  • Working with suicide
  • Self harm
  • Self care
  • Transaction Analysis
  • Safeguarding children
  • Body Dysmorphia
  • Eating disorders

I am a Registered Member of the British Association for Counsellors and Psychotherapists (BACP) and I am on their Accredited Register. The Accredited Register, set up by the Department of Health and administered by the Professional Standards Authority for Health and Social Care ensures that BACP registered members demonstrate high standards of practice in their work with clients. I am also a member of ACTO (Association of Counselling and Therapy Online) and abide by their Professional Conduct & Code of Ethics.

Fees & location


My practice is based in Surbiton, South West London and provides face to face and online counselling. There is free car parking on site.


My fee is £60 per 50 minute session.

Choosing the right counsellor is an important process, and I understand that it can take courage to begin seeking help and support. A brief introductory phone call will give you the chance to 'meet' me and see if you feel comfortable with me and the way that I work. If you feel you would like to continue, and there is no obligation to do so, we can then decide on sessions etc.

My availability also covers evenings and Saturday mornings.

Get in touch

Feel free to contact me if you have any questions about how counselling works, or to arrange an initial assessment appointment. This enables us to discuss the reasons you are thinking of coming to counselling, whether it could be helpful for you and whether I am the right therapist to help.

You can also call me on 07711 650240 if you would prefer to leave a message or speak to me first. I am happy to discuss any queries or questions you may have prior to arranging an initial appointment.

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